Casigood FAQ for United Kingdom Players

Open your profile and press the confirm email button. A message with a confirmation link is sent to the address on the account, and following that link completes the step. If nothing arrives within a few minutes, check the spam folder before requesting a new message.

Enter the number in your profile and press the confirm number button. A code arrives by SMS, and entering it finishes the step. Both email and phone need to be confirmed before a withdrawal can be requested.

Use the restore password link in the login window. A reset link goes to the email address registered on the account, so the address has to be one you can still open. The steps are covered in more detail on the login page.

No. Those three fields are locked in the profile and can only be changed by support, which is a deliberate anti fraud measure. Contact chat or email with the correct details and be ready to confirm your identity.

No. One account per person is the rule, and duplicate accounts are grounds for closure under the site terms. If you have lost access to an old account, ask support to recover it rather than registering again.

An account with no login for 180 days is treated as inactive, and an administration charge of EUR 5 per month can be applied to a remaining balance. Logging in occasionally is enough to avoid it.

18. Registration and play are limited to adults, and the operator can run age checks at any point. Accounts opened by anyone under 18 are closed and winnings are void.

Open the Cashier, pick a payment method, enter the amount and follow the instructions on the payment page. If you want a bonus on the deposit, activate the offer first, because a bonus switched on afterwards will not apply to a payment that has already gone through. Method by method detail sits on the payments page.

Five things: email and phone confirmed, the last deposit staked three times over, the conditions of any active bonus met, correct payment details on the request, and verification documents uploaded and approved.

Requests are reviewed within 24 to 36 hours, and only one request is processed at a time. After approval the arrival time depends on your bank or the blockchain rather than on the site. Having documents uploaded in advance is what makes the difference in practice.

In the Cashier, under withdrawal history. Each request shows its current stage there, so there is no need to ask support unless something has clearly stalled.

2,000 per day, 10,000 per week and 40,000 per month, in USD or EUR. Larger balances are paid out across several requests within those limits.

Two to watch. Withdrawing funds you never actually staked can carry a 20% charge, so the account is a poor place to park money. And because Mastercard rules block refunds to a credit card, payouts that would go there are routed through an alternative method instead.

Yes, several methods can sit on the account and you can pick a different one each time you deposit. Payouts go back to a method registered in your own name, normally the one you last deposited with.

A driving licence, a national ID card or a passport. A residence permit is accepted in place of a passport. The name and date of birth on the document have to match what is on the account exactly.

A document no older than six months showing your name and address, such as a bank statement or a utility bill. Screenshots of online banking are usually accepted if the name, address and date are all visible.

Send a photo of the card with the middle digits covered, leaving the first six and last four visible along with the cardholder name. Never include the security code on the back. For a Revolut card, a Card Confirmation statement is used instead.

Before a payout is released, and in particular for withdrawals from 1,000 USD upwards. The operator can also request documents at other points, for example if account details change or a payment method looks inconsistent.

Usually because the details do not match the profile, the file is cropped or blurred, or an address document is older than six months. Support will say which of those applies, and a corrected upload is normally reviewed the same day.

Three casino tiers: 200% from a EUR 20 deposit, 150% from EUR 100 or 125% from EUR 200. Sports bettors get a separate 200% offer from a EUR 40 deposit. Together the casino tiers make a package worth up to 475%. Full conditions are on the bonuses page.

x40 on casino bonuses and x35 on the sports offer, calculated on the bonus amount. Each bonus is capped at EUR 1,000, bets are limited to EUR 2 while you wager, and you have 7 days to finish.

There is no standing no deposit offer for new accounts. No deposit bonuses are handed out through the daily prize draw, which runs every day alongside the larger themed Gift Chests draws.

The welcome offers are activated from the promotions page rather than through a code. Where a code is used for a seasonal promotion, it is shown with the offer itself.

Eligible slots count towards wagering, and progressive jackpot games are normally excluded. The full game range, including live tables and crash rounds, is covered on the casino games page.