Casigood Rules and Regulations in United Kingdom

1. Scope and acceptance of the general terms

1.1 These general terms and conditions (“Terms”) govern your access to and use of all betting and gaming services offered under the Casigood brand to customers located in the United Kingdom.

1.2 By creating an account, completing registration, ticking any acceptance box, or continuing to use the services, you confirm that you have read, understood and agree to be bound by these Terms, the privacy policy, any game or sport specific rules, bonus rules and any other policy referenced in these Terms.

1.3 If you do not agree to any part of these Terms, you must not create an account or use the services.

2. Eligibility and user requirements

2.1 You may only use the services if all of the following apply:

• You are at least 18 years old.
• You are resident in the United Kingdom and physically located there when you place bets on any event.
• You are legally allowed to engage in online betting and gaming under the laws of your jurisdiction.
• You are acting on your own behalf and not on behalf of any other person or organisation.
• You are not on any self-exclusion list, internal exclusion list or national or regional exclusion register.

2.2 You confirm that all information provided during registration and throughout the lifetime of your account is accurate, complete and up to date. You must promptly update your details where they change.

2.3 You must not:

• Open or hold more than one account.
• Use the services for any commercial or professional betting activity.
• Allow any third party to access or use your account.

3. Changes to these Terms and the services

3.1 Casigood may amend these Terms to comply with legal or regulatory requirements, to address security or integrity issues, or to reflect changes to the services.

3.2 Where changes are material, you will be notified in advance where practicable, for example by email or on-site message. Continued use of your account or the placing of any bet after the effective date of the revised Terms will be treated as acceptance of the updated Terms.

3.3 Casigood may suspend, restrict or discontinue any service, market, event or feature where required for legal, regulatory, security, technical or integrity reasons.

4. Proper use of the platform

4.1 You agree to use the platform only for lawful betting and gaming purposes and in accordance with these Terms.

4.2 You must not:

• Engage in fraudulent activity, collusion, use of bots, or any form of unfair advantage play.
• Manipulate odds, markets, bonuses or any promotion.
• Interfere with, damage or disrupt the website, mobile site, app, software, security systems or related networks.
• Attempt to gain unauthorised access to any account, system, data or service.

4.3 Casigood may suspend or close your account, cancel bets and void bonuses where it has reasonable grounds to suspect a breach of these Terms, abuse of the services or any illegal or improper activity.

5. Intellectual property and content protection

5.1 All intellectual property rights in the site, software, trading data, odds, graphics, text, logos, audio, video and other content made available under the Casigood brand remain the property of Casigood or its licensors.

5.2 You may use the site and services solely for personal, non-commercial betting and gaming. You must not reproduce, distribute, adapt, translate, reverse engineer, decompile or otherwise use any part of the content or software except as strictly required to use the services in accordance with these Terms.

5.3 Any unauthorised use of content or data may result in legal action and immediate closure of your account.

6. Limitation of liability

6.1 Nothing in these Terms limits or excludes liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any other liability that cannot be limited or excluded by applicable law.

6.2 Subject to paragraph 6.1, Casigood is not liable for:

• Losses arising from your failure to keep login details secure.
• Losses due to technical failures, interruptions, delays, viruses or denial of service attacks affecting the site or your access, where reasonable safeguards were in place.
• Errors in the input of bets by you, including errors in stake, selection, event, market or odds.
• Loss of profits, loss of data, loss of business, or any indirect or consequential losses.

6.3 The maximum aggregate liability to you in respect of any single incident or related series of incidents will not exceed the higher of:

• The amount of the relevant bet or stake; and
• The total amount of deposits made by you to your account in the three months preceding the incident.

6.4 You are responsible for any tax, duty or levy payable on any winnings under the laws of your jurisdiction.

1. Eligibility to place bets

1.1 You may place bets only after successful registration, account verification and confirmation that you meet all eligibility criteria in the General Terms.

1.2 Bets may be placed only through the official website, mobile site or authorised applications while you are logged into your personal account.

1.3 Bets must not be placed by:

• Individuals under 18 years old.
• Persons acting on behalf of another party or as part of a betting syndicate.
• Persons who are self-excluded or otherwise not allowed to use betting services.

2. Acceptance and validation of bets

2.1 A bet is accepted only when it appears in your betting history as “placed” or similar status and has a unique reference number.

2.2 Screens displaying markets, odds or event information are for reference only. A bet is binding only when it has been accepted by the system.

2.3 Casigood reserves the right to:

• Refuse, limit or restrict any bet without giving a reason.
• Suspend betting on any event, market or selection at any time.
• Void any bet where there is a palpable error, an integrity concern or a breach of these Terms.

2.4 If there is a dispute about a bet, the records held by Casigood will be the primary evidence of the terms of the bet and its outcome.

3. Minimum and maximum stakes

3.1 The minimum and maximum stake for a bet will be displayed in the bet slip or market rules. Bets that fall outside permitted limits may be rejected or adjusted.

3.2 Casigood may set individual staking limits on your account based on risk management, responsible gambling, legal or regulatory requirements.

3.3 You are responsible for checking applicable limits before confirming any bet.

4. Odds, events and settlement

4.1 Odds for any event are subject to change at any time before your bet is accepted. If you choose to accept odds changes, the bet will be placed at the most recent odds at the time of acceptance.

4.2 Bets are settled according to:

• The official result declared by the relevant governing body immediately after the event.
• The specific market rules published on the site.

4.3 If an event is postponed, abandoned or not completed, settlement will follow the relevant sport or event rules published by Casigood. Outcomes may include:

• Bets standing and being settled when the event is completed within a defined period.
• Bets being void and stakes returned.

4.4 In case of obvious errors in odds, event details or markets (palpable errors), bets may be settled at the correct odds, or voided, at the discretion of Casigood.

5. Calculation of wins and losses

5.1 Winnings are calculated by multiplying the stake by the confirmed odds, taking into account any each-way or special market terms. Any bet fees disclosed at the time of placing the bet may be deducted where relevant.

5.2 For accumulator or multiple bets, all selections must be successful unless otherwise provided in the market rules. If a selection is void, the bet will typically stand on the remaining selections at adjusted odds.

5.3 All returns are credited to your account balance after settlement. Losses are deducted immediately when a bet is settled as unsuccessful.

5.4 Any use of bonuses or promotional funds to place bets may be subject to separate wagering requirements and bonus terms.

6. Betting restrictions and cancellation policies

6.1 Casigood may impose restrictions on:

• The number of bets or stake amounts per event, market or account.
• Certain sports, events or markets where integrity risks are higher.
• Users who show patterns of suspicious betting or breach responsible gambling rules.

6.2 After a bet is accepted, you may not cancel or amend it, except where a cash-out feature is made available for that bet and you choose to accept the offered value.

6.3 Casigood may void or cancel a bet where:

• The bet was accepted while your account was self-excluded or suspended.
• There is evidence of match fixing, market manipulation or other integrity issues.
• The bet was placed or settled in error due to a technical or human mistake.

6.4 In cases where only part of a bet is affected by an error or void condition, Casigood may treat the affected part as void and settle the remainder in the normal way.

1. General funding and withdrawal principles

1.1 All deposits and withdrawals must be made through the payment methods made available in the cashier section of your account.

1.2 You may only use payment instruments (cards, bank accounts, e-wallets or other methods) that are registered in your own name.

1.3 Funds held in your account are for the sole purpose of placing bets, paying fees linked to betting services, and withdrawing winnings in line with these rules.

1.4 Casigood does not offer credit. Bets may only be placed if you have sufficient available funds in your account balance.

2. Deposit methods, limits and fees

2.1 Available deposit methods may include:

• Debit cards issued in the United Kingdom.
• Bank transfer or instant bank payments.
• Approved e-wallets and alternative payment methods.

2.2 Minimum and maximum deposit amounts depend on the method used and may be displayed in the cashier section. Individual deposit limits may also apply as part of responsible gambling tools or risk controls.

2.3 Casigood does not usually charge a fee for deposits. Your bank or payment provider may charge its own fees; you are responsible for checking these before making a payment.

2.4 Deposits are credited to your account once authorised by the payment provider. Some methods may not credit funds immediately.

3. Withdrawal methods, limits and processing

3.1 Where possible, withdrawals will be processed to the same method used for deposit, in line with legal and anti-money laundering requirements.

3.2 Before approving a withdrawal request, Casigood may carry out checks on:

• Your identity and age.
• The source of funds.
• Compliance with bonus terms and any wagering requirements.

3.3 Minimum and maximum withdrawal amounts apply and are shown in the cashier. Casigood may also set daily, weekly or monthly limits for risk or regulatory reasons.

3.4 Processing times for withdrawals depend on the method chosen and the completion of any required verification. Internal approval is generally carried out within a reasonable timeframe, after which your bank or payment provider timelines apply.

3.5 Casigood reserves the right to split a withdrawal into several payments, or to request an alternative method, where technical, security or legal constraints require it.

4. Security checks, KYC and AML requirements

4.1 To comply with legal, KYC and anti-money laundering obligations, Casigood may at any time request documents and information, such as:

• Proof of identity (passport, driving licence or national ID).
• Proof of address (utility bill, bank statement or similar).
• Proof of ownership of payment methods.
• Evidence regarding the source of funds or source of wealth.

4.2 Pending completion of these checks, Casigood may:

• Suspend deposits, withdrawals and the ability to place bets.
• Freeze certain funds until verification is complete.

4.3 Failure to provide accurate and genuine documents may result in account closure and reporting to relevant authorities where required by law.

5. Transaction restrictions and cancellations

5.1 Casigood may refuse or delay a transaction where:

• Legal or regulatory requirements require further checks.
• There is suspicion of fraud, money laundering, terrorist financing or other unlawful conduct.
• The payment method is linked to a different name or jurisdiction from your registered details.

5.2 You may request cancellation of a pending withdrawal where technically possible and permitted under local law, by using the relevant account tools. Once processed, a withdrawal cannot be reversed.

5.3 If a deposit is charged back, reversed or disputed, Casigood may:

• Deduct the relevant amount from your account balance.
• Void bets funded from the disputed transaction.
• Recover outstanding amounts from future deposits or by lawful collection methods.

5.4 Currency conversion, if applicable, will be based on the rate determined by the payment provider or by Casigood at the time of the transaction. You are responsible for any conversion costs and rate fluctuations.

1. Commitment to safe betting

1.1 Casigood is committed to providing betting services in a manner that promotes safe and responsible gambling and supports users who may be at risk of gambling-related harm.

1.2 You should use the site for entertainment and not as a source of income or a solution to financial difficulties.

2. Tools to manage your betting behaviour

2.1 The following tools may be made available to help you control your activity:

• Deposit limits: Set daily, weekly or monthly maximum amounts for deposits to your account.
• Loss limits and stake limits: Place limits on the total stakes or losses over a defined period.
• Time-outs: Temporarily suspend access to your account for a selected period.
• Self-exclusion: Exclude yourself from all betting and gaming services for longer periods.

2.2 You can adjust certain limits in your account settings. Lower limits may take effect immediately. Requests to increase or remove limits may take effect only after a cooling-off period.

2.3 Where self-exclusion is activated, your account will be suspended for the chosen duration. You must not attempt to open new accounts during this period.

3. Identifying problematic betting

3.1 You should monitor your behaviour and consider whether any of the following apply:

• You bet more than you can afford to lose.
• You chase losses or increase stakes to recover previous losses.
• You hide gambling activity from family or friends.
• You use funds intended for bills or other essential expenses.

3.2 If you recognise any of these signs, you are encouraged to stop using the services and seek professional support.

4. Support and external organisations

4.1 Users in the United Kingdom can access confidential advice and support from independent organisations, for example:

• GambleAware: Information, tools and support to help manage gambling behaviour.
• GamCare: Helpline, live chat and counselling for people affected by gambling problems.
• Gamblers Anonymous: Peer support meetings for individuals seeking help to stop gambling.

4.2 Details and links to these organisations may be provided in the responsible gambling section of the site.

4.3 If requested in writing or through customer support, Casigood can provide information regarding your betting history to assist you and relevant support services in assessing your level of risk.

1. Legal obligations

1.1 Casigood is subject to anti-money laundering and counter-terrorist financing laws and regulations in the United Kingdom.

1.2 These laws require customer due diligence, ongoing monitoring of transactions and reporting of suspicious activity to the appropriate authorities.

2. Customer identification and verification (KYC)

2.1 During registration or at any later time, Casigood may verify your identity and other details through:

• Electronic databases and credit reference agencies.
• Requests for documentation such as identity documents and proof of address.

2.2 Enhanced due diligence may be applied when risk factors are identified, such as:

• Large or unusual transaction patterns.
• Use of high-risk payment methods.
• Inconsistencies between provided information and transactional behaviour.

2.3 If you do not cooperate with verification processes, Casigood may restrict your account and stop you placing bets or making withdrawals.

3. Transaction monitoring and suspicious activity

3.1 Casigood monitors account activity and transactions to identify patterns that may indicate money laundering, terrorist financing or other unlawful activity.

3.2 Examples of behaviour that may trigger further review include:

• Frequent deposits and withdrawals without betting activity.
• Attempts to use multiple accounts or identities.
• Use of third-party payment methods.

3.3 Where required by law, Casigood may file suspicious activity reports and is not permitted to inform you of any such filing.

4. Consequences of policy breaches

4.1 If Casigood has reasonable grounds to believe that an account is used for unlawful purposes, it may:

• Suspend or close the account immediately.
• Freeze some or all funds while investigations are ongoing.
• Void bets placed from suspected illicit funds.
• Report the matter to law enforcement and regulatory authorities.

4.2 Funds may be seized or forfeited where required by law or by order of a competent authority.

4.3 Casigood may refuse to open a new account or to allow you to use its services in future where serious AML concerns have been identified.

1. Data protection and legal compliance

1.1 Casigood acts as data controller for personal data collected in connection with your account and use of betting and gaming services.

1.2 Processing of your personal data takes place in line with applicable data protection laws in the United Kingdom, including the UK GDPR and the Data Protection Act.

2. Personal data collected

2.1 The categories of personal data collected may include:

• Identification details such as name, date of birth and gender.
• Contact information such as address, email and telephone number.
• Account data such as username, login history and security settings.
• Financial and transaction data such as deposits, withdrawals and bet history.
• Technical data such as IP address, device identifiers, browser type and access logs.

2.2 Some data may be collected from third-party sources, such as identity verification providers, payment processors and fraud prevention agencies.

3. Purposes and lawful bases for use of personal data

3.1 Personal data is used for purposes including:

• Creating and managing your account.
• Providing betting and gaming services, including settlement of bets and payment of winnings.
• Carrying out identity checks, age verification, KYC and AML obligations.
• Monitoring for fraud, problem gambling and misuse of bonuses.
• Complying with legal and regulatory obligations.
• Providing customer support and handling complaints.
• Sending service-related communications.

3.2 Where required by law, certain uses of data may rely on your consent. You can withdraw consent at any time, although this may affect the services available to you.

4. Data sharing and transfers

4.1 Personal data may be shared with:

• Payment service providers and banks.
• Identity verification and credit reference agencies.
• Fraud prevention services.
• Regulatory and law enforcement authorities when required.
• Professional advisers and service providers who support the operation of the platform.

4.2 Where data is transferred outside the United Kingdom, appropriate safeguards are applied in line with data protection laws.

5. Data retention and security

5.1 Personal data is kept for as long as required to:

• Operate your account and provide services.
• Meet legal and regulatory retention obligations, including AML rules.
• Resolve disputes and enforce rights.

5.2 Data is stored and processed using technical and organisational measures designed to protect it against unauthorised access, loss, misuse or alteration.

6. Your data protection rights

6.1 Subject to legal limitations, you have rights in relation to your personal data, including:

• Right of access to a copy of your personal data.
• Right to rectification of inaccurate or incomplete data.
• Right to erasure in certain circumstances.
• Right to restriction of processing.
• Right to object to certain types of processing.
• Right to data portability.

6.2 Requests regarding your rights can be made using the contact details provided in the privacy section of the site. Proof of identity may be required before your request is processed.

6.3 You also have the right to lodge a complaint with the relevant data protection authority if you believe your data protection rights have been infringed.

1. Security commitments

1.1 Casigood is committed to maintaining the security and integrity of its platform, your account and all transactions carried out on the site.

1.2 Security controls are regularly reviewed and updated to respond to technological developments, emerging threats and legal requirements.

2. Technical protection measures

2.1 Measures used to protect your data and transactions may include:

• Encryption of data transmitted between your device and the platform.
• Segregation of systems and restricted internal access to sensitive information.
• Firewalls and intrusion detection systems.

2.2 While reasonable efforts are made to safeguard systems, no internet-based service can be guaranteed as fully secure. You accept the security risks inherent in online communication.

3. Account security and authentication

3.1 You are responsible for maintaining strict confidentiality of your login credentials and any authentication codes.

3.2 You should:

• Use strong, unique passwords and update them regularly.
• Enable any available multi-factor or two-step authentication tools.
• Log out after each session, particularly on shared or public devices.

3.3 You must inform customer support promptly if you suspect unauthorised access to your account. Casigood may suspend the account or take other protective measures while the matter is investigated.

4. Monitoring and incident response

4.1 Casigood monitors activity on the platform to detect unusual patterns, attempted intrusions and unauthorised access.

4.2 In the event of a security incident that affects your personal data or account, Casigood will take appropriate steps to contain the incident, assess impact and, where legally required, notify you and relevant authorities.

4.3 Casigood may request further information from you in order to verify activity or confirm your identity as part of its fraud prevention and security procedures.