Casigood Privacy Policy

Personal data is any information that identifies, or could identify, a user. This may include:

• Contact details such as name, residential address, email address and telephone number
• Account details such as username, password, security questions and preferences
• Identity and age verification data such as copies of passports, driving licences, utility bills or other documents
• Payment and transaction information such as bank card details, e‑wallet details, deposits, withdrawals and betting history
• Technical data such as IP address, device identifiers, browser type, operating system and usage logs
• Responsible gambling and safer gambling information, including limits, self-exclusion details and interaction records

This information is collected in order to:

• Open, administer and maintain user accounts
• Verify identity, age and residence in line with UK gambling and anti-money laundering rules
• Process deposits, withdrawals and bets, and resolve payment queries
• Comply with legal and regulatory duties, including reporting and record-keeping
• Support safer gambling measures and monitor for harmful gambling behaviour
• Improve the security, performance and reliability of the online services

Technical and organisational measures are in place to protect personal data, including:

• Encryption of data in transit and at rest where appropriate
• Access controls based on job role and need-to-know principles
• Regular security monitoring, logging and testing of systems
• Staff training on data protection and confidentiality duties
• Secure backup, retention and deletion procedures

Users have the following rights under UK data protection law, such as the UK GDPR and the Data Protection Act 2018:

• To request access to their personal information
• To request correction of inaccurate or incomplete data
• To request deletion of personal data where legal grounds allow
• To object to certain types of processing, or request restriction of processing
• To request transfer of personal data to another provider where technically feasible
• To withdraw consent where processing is based on consent, without affecting prior lawful processing

The platform seeks to comply with all applicable United Kingdom laws and regulations, including those issued by the Gambling Commission, when handling personal information.

Personal information is used only where there is a lawful basis under United Kingdom data protection law. Typical purposes include:

• Providing account services, such as registration, login, account management and customer support
• Processing bets, games, deposits, withdrawals and other financial transactions
• Meeting legal and regulatory obligations, including anti-money laundering, counter-terrorist financing and fraud prevention
• Protecting the integrity and security of the online platform, including risk management and dispute resolution
• Monitoring gameplay and transactions to support responsible and safer gambling tools
• Carrying out internal reporting, analytics and service improvement, including analysis of aggregated user behaviour
• Sending service communications, such as changes to terms, security alerts and account notifications
• Sending marketing communications where users have given consent or where permitted by law, including information about products, features and promotions

Processing of personal data is carried out in a lawful, fair and transparent manner. The main legal bases include:

• Performance of a contract, to deliver requested gambling and betting services
• Compliance with legal obligations under gambling, financial crime and tax legislation
• Legitimate interests, such as preventing fraud, improving services and ensuring network and information security, balanced against user rights
• User consent, particularly for certain marketing and optional analytics cookies

Personal data is not sold. Data is not used for purposes that are incompatible with those described in this policy, unless required by law or further consent is obtained.

Users have the right to access the personal data held about them and to understand how it is used. To exercise these rights, a user can submit a request through the contact details provided in this document or through account support channels.

Upon request, the platform will:

• Confirm whether personal data is being processed
• Provide a copy of the personal data, subject to legal restrictions
• Explain the purposes of processing, categories of data and recipients

Users may request that incorrect or incomplete personal data is corrected. In some cases, supporting documentation may be required, such as updated identity or address documents.

Users may also request deletion of personal data. Deletion will be carried out where:

• The data is no longer needed for the purposes for which it was collected
• The data has been processed unlawfully
• The user successfully objects to processing and there is no overriding legitimate reason to continue

Certain records must be retained for legal, regulatory, anti-money laundering, tax or responsible gambling purposes. In such cases, data will be restricted from use for other purposes and retained only for as long as required.

By using the services, users consent to appropriate security and verification checks, including identity, age, location and payment screening. Users also consent to the processing of payment data by approved payment providers, card schemes, banks, e‑wallets and similar partners, for the purpose of handling deposits, withdrawals and fraud checks.

The online casino and sportsbook services are intended only for individuals aged 18 or over and who are legally permitted to gamble in the United Kingdom. Registration attempts by any person under 18 are prohibited.

The operator relies on the information and documents provided by users to verify age and identity. Independent verification is not possible until suitable documents, data checks or third-party verification responses are obtained.

If it is discovered that personal data relates to a person under 18 who has used the services, steps will be taken to:

• Close any associated accounts
• Void bets where required by law or regulation
• Refund deposits where appropriate
• Delete or anonymise personal information as far as legally possible

A parent or legal guardian who believes that a minor has provided personal data can contact the operator and request deletion or restriction. Proof of identity and guardianship may be required before the request is processed.

Personal data may be processed and stored in the United Kingdom and in other countries where technology, payment, analytics, customer support or gambling services partners are located. These partners may operate inside or outside the United Kingdom and the European Economic Area.

Whenever personal information is transferred to another country, steps are taken to protect it in line with UK data protection standards. These may include:

• Using countries that benefit from an adequacy decision by the UK government or relevant authorities
• Implementing standard contractual clauses or other approved safeguards in contracts with service providers
• Requiring strict confidentiality and security measures from all recipients of personal data

By using the website and services, users consent to the transfer, storage and processing of their personal data in locations outside their country of residence, to the extent permitted by law. All partners that receive such information are required to respect its confidentiality and use it only for lawful, agreed purposes.

This Privacy Policy sets out the general rules that govern how personal data is handled. A separate legal disclaimer or specific contractual terms may supplement, clarify or limit the application of certain parts of this document, for example in relation to liability, regulatory obligations or dispute procedures.

The disclaimer and any platform terms form part of the overall agreement between the user and the operator. They apply when a user accepts the Privacy Policy and related terms, whether through electronic acceptance on the website, continued use of the services, or other recognised forms of accession permitted under United Kingdom law.

If there is any inconsistency between this Privacy Policy and mandatory legal requirements, applicable law will prevail. If there is any inconsistency between this Privacy Policy and any specific contractual clause that has been individually agreed, that specific clause may take priority to the extent permitted by law.

Cookies are small text files that online services place on a user’s device when visiting a website or using an app. Similar technologies such as pixels, tags and local storage may also be used for related purposes.

The platform uses cookies and similar tools to:

• Collect statistics about how users interact with pages, games and features
• Analyse browsing patterns and behaviour to improve navigation and security
• Remember preferences such as language, login status and display settings
• Personalise content and tailor certain aspects of the user experience

Cookies are retained for a maximum period of 1 year, unless a shorter technical lifetime is required, or the user deletes them earlier using browser settings. Some cookies are essential for the website to function. Others are optional and may be controlled through cookie settings or browser controls.

Where required by United Kingdom law, non-essential cookies used for analytics or marketing are placed only after the user has provided consent. Information generated through cookies may be combined with other account data where lawful and necessary for the purposes described in this policy.

By accessing or using the online casino and sportsbook services, creating an account, or continuing to use the website after changes are posted, users confirm that they have read, understood and accepted this Privacy Policy.

The version of the Privacy Policy published on the website at the time of use is the version that applies. If the policy is updated, the revised version will take effect from the date shown at the top of the document or as otherwise notified. Continued use of the services after that date indicates acceptance of the updated terms, subject to users’ legal rights and choices.

Personal data may be shared with third parties where this is lawful, necessary and proportionate. Typical categories of recipients include:

• Payment providers, banks, card schemes and e‑wallet services for processing deposits and withdrawals
• Identity and age verification agencies, credit reference agencies and fraud prevention bodies
• Gambling software suppliers, game studios and platform technology providers
• Regulatory, supervisory and law enforcement authorities, including the UK Gambling Commission and financial crime agencies
• Professional advisers such as lawyers, auditors and compliance consultants
• Dispute resolution services and alternative dispute bodies

Personal information may be disclosed where:

• Required by law, regulation or court order
• Necessary to investigate or respond to disputes, chargebacks or complaints
• Necessary to enforce terms, protect rights, security or property, or to prevent fraud and crime
• Required to perform contracts with users or to manage relationships with key suppliers

Details of key third parties may be listed on the website or provided upon request. Where third parties act as independent controllers of personal data, they are responsible for their own privacy practices and policies. By providing personal data and using the services, users consent to the sharing described here, to the extent permitted by law.

The website may contain links to external websites, apps or services operated by third parties. These external sites have their own privacy policies and data protection practices.

The operator does not control how those third parties collect, use or share personal data and is not responsible for their privacy or security standards. Users are encouraged to:

• Review the privacy policies and terms of any external websites they visit
• Consider how their information will be collected, processed and stored by those sites
• Use reasonable caution before providing personal details on third-party platforms

Any personal data provided to external websites is subject to the privacy practices of those third parties, not to this Privacy Policy.