Casigood KYC & AML Policy

KYC and AML procedures are applied to verify each account holder's identity, deter fraud and help prevent money laundering and terrorist financing. These measures support transparent operations under applicable United Kingdom law and regulatory requirements.

The framework is intended to provide:

• Fair play and equal treatment for all users
• User safety through robust identity check and account protection controls
• Transparency about how personal data is processed for compliance
• Adherence to AML, KYC and counter-terrorist financing obligations
• Security measures that reduce the risk of misuse of gambling services

Every new user must complete an identity check and ID verification before full access to gambling services, withdrawals or certain transaction limits is granted. Ongoing document submission may also be required where risk-based assessments or transaction monitoring indicate the need for additional information.

Documents that may be requested include:

• Government-issued photo identification (for example, passport, photocard driving licence or national identity card)
• Proof of residential address (for example, utility bill, council tax letter or bank statement showing name and address)
• Evidence that the payment method used belongs to the account holder (for example, a redacted bank statement or card ownership confirmation)
• Documents supporting source of funds or source of wealth where required by enhanced due diligence
• Any other information reasonably necessary to satisfy regulatory requirements for ID verification and account protection

Casigood implements AML controls and security measures designed to prevent money laundering, terrorist financing and other illegal activity. These controls apply to all customers and are adjusted on a risk-based basis, taking account of products, services, transaction patterns and any identified suspicious activity.

Key AML and counter-terrorist financing measures include:

• Continuous transaction monitoring of deposits, withdrawals and betting activity to identify patterns that may indicate financial crime
• Automated detection rules and risk models to highlight unusual behaviour or suspicious activity
• Enhanced due diligence for high-risk situations or customers, including additional document submission and more detailed verification checks
• Manual review of large, complex or unusual transfers, and any activity that appears inconsistent with the customer profile
• Risk scoring of accounts and events based on factors such as geography, payment methods, volume and frequency of transactions
• Screening of customers against applicable sanctions lists and checks for politically exposed persons (PEPs), in line with UK regulatory requirements
• Internal escalation and reporting obligations, including potential submission of suspicious activity reports to the National Crime Agency or other competent authorities where legally required

Certain behaviours are not permitted as they undermine KYC and AML controls, compromise user safety and increase the risk of financial crime. The platform may take action against any account holder involved in such conduct.

Prohibited activities include:

• Creating or using multiple accounts or impersonating another individual
• Providing forged, altered, stolen or otherwise misleading documents during ID verification or ongoing checks
• Using the service to attempt money laundering, terrorist financing or concealment of criminal proceeds
• Manipulating systems, exploiting technical vulnerabilities or attempting to bypass transaction monitoring or security measures
• Sharing, selling or otherwise granting third parties access to a personal gambling account
• Using payment instruments or accounts that do not belong to the named account holder, including third-party cards or e-wallets
• Misrepresenting identity, source of funds or personal data for the purpose of avoiding regulatory requirements or KYC controls

Breaches of this AML and KYC Policy, failure to cooperate with identity check processes or attempts to circumvent regulatory requirements may lead to enforcement action under the terms and conditions and applicable law.

Consequences can include temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, reporting to competent authorities where applicable.

Each account holder is responsible for providing accurate, complete and up-to-date personal data during registration, ID verification and throughout the customer relationship. Users must complete KYC and any enhanced due diligence checks promptly, including document submission and responses to reasonable requests for clarification.

Customers must only use payment methods and financial accounts registered in their own name and must ensure that login details are kept secure to support account protection. Any change in personal details, such as address or name, should be communicated without undue delay so that records remain accurate for regulatory requirements and transaction monitoring.

Users are expected to monitor their accounts and promptly report any suspicious activity or unauthorised access to customer support. Cooperation is required where the operator carries out periodic reviews, source of funds checks or additional verification linked to AML security measures and responsible gaming controls.

The platform is committed to fair play and transparency in line with United Kingdom gambling law, AML regulations and responsible gaming standards. This approach promotes user safety, maintains confidence in the integrity of games and sports betting, and supports a secure environment for all customers.

Core principles include:

• Compliance with applicable KYC, AML and counter-terrorist financing standards at all stages of the customer journey
• Confidential treatment and protection of personal data in accordance with data protection legislation and internal security measures
• Ongoing monitoring of transactions and behaviour to detect and respond to suspicious activity and help prevent financial crime
• Prevention of manipulation, collusion, fraud and any other conduct that undermines fair play or the integrity of betting markets
• Providing users with access to support regarding account protection, responsible gaming tools and safety concerns
• Shared responsibility between the operator and users to uphold regulatory requirements and reduce the risk of misuse of accounts
• Equal conditions for all users, applying policies and procedures consistently and without unfair discrimination